Refund Policy

1. Who You Are Buying From

FitJur is operated by CREȚU I. EUSEBIU-CRISTIAN PFA, registered in Romania, CUI RO41984400. Our payments are handled by Paddle.com Market Ltd, which acts as the merchant of record for every FitJur purchase. Your receipt and card statement will show Paddle. You can request a refund either from us at [email protected] or directly from Paddle using the link on your receipt.

2. 14-Day Right of Withdrawal

If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days, without giving a reason, and receive a full refund.

Because FitJur is a digital service that starts immediately, you are asked at checkout to agree to immediate access and to acknowledge that doing so ends this right once the service has been fully performed. Where you have given that agreement and have used the paid features, we may reduce the refund in proportion to what you have used.

3. Cancelling a Subscription

You can cancel at any time from your account settings. Cancellation stops the next payment and you keep access to paid features until the end of the period you have already paid for. We do not refund the unused part of a billing period, except where the law requires it or where section 4 applies.

4. Refunds We Give Anyway

We will refund you, in full or in part, if:

• You were charged twice, or charged after cancelling
• A fault on our side made the paid features unusable for a meaningful period
• You were charged for a renewal you had already asked us to stop
• Someone used your payment method without permission

If something has gone wrong and it is not on this list, write to us anyway. We would rather sort it out than have you dispute the charge with your bank.

5. How to Ask

Email [email protected] from the address on your account, and tell us what you bought and what went wrong. We aim to reply within a few working days. Approved refunds go back to your original payment method; how long your bank takes after that is out of our hands, but it is usually five to ten working days.

6. Free Accounts

The free tier costs nothing and there is nothing to refund. If a coach is paying for your access, any refund goes to whoever paid.

7. Changes

We may update this policy. The version that applies to a purchase is the one published when you made it. Questions? Contact us at [email protected].